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Permanent contract - Client Service in Munich

Permanent contract - Client Service in Munich

  • Vertrag:Festvertrag
  • Arbeitszeit:Vollzeit
  • Erfahrung:Weniger als 2 Jahre
  • Niveau des Abschlusses:Fachhochschule, Technikerschule, Abitur + 2 Jahre

Ihre Aufgaben bei Younited Credit :

Younited Credit is reinventing the consumer loan industry in Europe.

Founded in 2009, Younited Credit is thse only European consumer lending platform to be fully authorized and regulated as a Credit Institution. Its innovative refinancing model allows professional qualified investors (both individuals and legal entities: companies, insurers, foundations, pension funds, etc.) to directly finance consumer loans.

The company has raised more than €160 million of equity since launch (BPI, Crédit Mutuel Arkéa, Eurazeo, Schibsted-Le Bon Coin, AG2R la Mondiale, and business angels Xavier Niel, Pierre Kosciuzko-Morizet, Weber Investissements), has passported its license in 10 countries (France, Italy, Spain, Germany, Portugal, UK, Poland, Belgium, Romania, The Netherlands) and employs 300 people in Paris, Rome and Barcelona. Younited Credit has originated over a billion euros in consumer loans to 200 000 households.

Younited Credit establishes now in the German market and open offices in Munich.

As member of the client service, you will assure the following missions :

  • Ensure the processing of incoming and outgoing telephone flows of our prospects in order to accommodate and identify their needs (70% of your working time)
  • Offer adapted credit solutions and / or responsible insurance in a commercial approach
  • Ensure the treatment of incoming emails sent by our customers Level 1 customer processing (handling of mail, modification of personal information, monitoring of credit ...) Level 2 customer processing (retraction management, detection of fragile customers, monitoring of receipts ...)
  • Chat processing, Facebook moderation and customer satisfaction tracking
  • Recovery and management of incomplete files Completeness of treatment
  • Ensure the treatment of incoming emails sent by our customers
  • Customer support on the processing of the electronic signature

Profil des gesuchten Bewerbers:

  • Commercial or customer relationship training
  • Excellent relationship and very comfortable in spoken and written formats
  • Excel knowledge
  • You are open-minded
  • You like the challenges, the entrepreneurial spirit and the dynamism of start’up
  • You are adaptable and source of proposal
  • Unsere Adresse

    Munich, Munich, Allemagne
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